How to perform a hard reset and master reset on the Motorola Q SmartPhone.
Hard Reset – This will reload the entire phone from ROM and delete ALL data.
1. Start with the Motorola Q powered off, then power the device on.
2. At the startup screen, hold down the center button on the navigation pad for 5 seconds until you get a Master Reset? prompt. Then select Yes.
You can navigate using the pad to Start > System Tools > Master Reset
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